LSS provides remote and on-site support within pre-defined response times and scheduled visits as part of the Service Level Agreements available.
Our Pro-active maintenance agreement allows us to carry out regular IT health checks to prevent problems from occurring.
Our Call Tracking System allows us to respond and monitor call activity ensuring the optimum solution is delivered quickly and effectively.
- Proactive maintenance.
- Remote & on-site monitoring of Servers and Services.
- Desktop maintenance & user assistance.
- Anti-Virus monitoring to ensure your anti-virus is up to date and functioning correctly.
- Backup Monitoring and scheduled restore testing.
- Front line support with 3rd party service providers.
- Regular meetings with clients to ensure our level of support moves forward with your changing business needs.