SUPPORT

MAINTENANCE

LSS provides remote and on-site support within pre-defined response times and scheduled visits as part of the Service Level Agreements available.

Our Pro-active maintenance agreement allows us to carry out regular IT health checks to prevent problems from occurring.

Our Call Tracking System allows us to respond and monitor call activity ensuring the optimum solution is delivered quickly and effectively.

• Proactive maintenance.
• Remote & on-site monitoring of Servers and Services.
• Desktop maintenance & user assistance.
• Anti-Virus monitoring to ensure your anti-virus is up to date and functioning correctly.
• Backup Monitoring and scheduled restore testing.
• Front line support with 3rd party service providers.
• Regular meetings with clients to ensure our level of support moves forward with your changing business needs.

DISASTER RECOVERY

LSS can provide services and solutions to reduce your exposure and vulnerability, help protect your core functions against downtime threats and minimise your recovery time in the event of an unforeseeable disaster.

We can propose a Disaster Recovery Plan outlining measures to ensure that your core functions are protected.

MANAGED SERVICES

If you run a small or medium sized business an IT dept may not be a financially viable option, but with the increasingly complex nature of IT having support & monitoring on a constant basis is an absolute necessity.

With Managed Services we become your IT department providing an in-house helpdesk on a regular basis as well as regular maintenance support. Weekly, monthly or quarterly checks are preformed to suit your needs and your business size.

• Event ID monitoring
• Server patches & Security updates
• Server performance monitoring
• Back-up tape integrity
• Anti-virus updates
• Firewall intrusion logs
• Network Analysis
• Storage management
• Forward Planning

IBM MID-RANGE

LSS has more than 20years of experience with IBM AS/400 and RS/6000 Servers.

Whether you are looking for exceptional server repair and maintenance services, or just upgrading or replacing your IBM Systems.

Take the stress and hassle of maintaining your mission-critical hardware, and keep your company's IBM AS/400 or RS/6000 running smoothly with our support solutions.

We also offer

• Innovative solutions for Experiencing the reliability of your old twinax consoles and printers on today’s Highspeed IP Lans / Wans,
• 2nd user systems supplied with warranty
• Upgrading disk space or memory on your IBM midrange
• Line printer solutions